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How to fix NETFLIX App Not Working on Windows 10

Netflix one of the most popular online streaming company provides TV shows and movies for you to stream on your devices. Well, Netflix has released a dedicated Windows 10 app to get the same experience as of web browsers. Include some additional features, such as choosing the quality, give the option to download the movie so you can watch it in good quality even when there no suitable network. Overall it’s good, but some of the users report Windows 10 Netflix app does not work anymore (Netflix app stuck on the loading screen, then closes it itself) For some others Netflix App suddenly crashes or encounter a black screen every time while trying to play a video.

 An error code just happens, stating “Whoops, something went wrong. . .with any error code”.

windows 10 Netflix app not working

Windows 10 Netflix app not working

If you are also struggling for similar problems, Netflix app not loading or crashes, Here apply solutions below.

  • If you notice no sound or black screen while running the Netflix app, Restart the app is probably a good solution.
  • Make sure you have the latest Windows Updates, and Video Drivers installed on your PC.
  • Check and make sure you have a stable working internet connection as an unstable internet connection may cause the problem of communicating with Netflix server.
  • Also, Make sure the time zone and region settings are correct.
  • Temporarily disable Antivirus and VPN, if configured

Update Netflix App

All apps and driver automatically update while installing the latest Windows update. But you can manually Check for Netflix app update, following steps below.

  • Open the Microsoft Store.
  • Then, Click on (…) next to Your profile photo,
  • Choose Downloads and Updates,
  • Now, Click on Check for Updates,
  • It may help to fix the Different Netflix app error and problems.

Reset the Netflix app

Reset the Netflix app to its default setup is probably a good solution to fix the different error with Windows 10 netflix app. Note: You may have to sign-in again after the reset.

  • Press Windows + I keyboard shortcut to open the settings app,
  • Click on Apps then Apps & Features
  • Scroll to find the Netflix App.
  • Select the Netflix app, and click on the Advanced options.
  • Find the Reset section and click on Reset.

Reset Netflix app

Allow Netflix App to use the GPU

  • Open windows settings using the keyboard shortcut Windows + I,
  • Click on System then tap on Display.
  • Scroll down the list to find “Graphics Setting”.
  • Now select “Universal App” from Choose an app set preference,
  • Then select and click on Add to add Netflix app from the second option. (see image below)

Allow Netflix App to use the GPU

  • The GPU setting of Netflix App would be ‘system default’, click on Options button.
  • Set the graphics preferences to “High Performance” and save.
  • Now open Netflix app check if it functions smoothly.

Allow graphics specification high

Reinstall Netflix app

If still the problem not solved, try to reinstall the Netflix app following the steps below.

  • Press Windows + I keyboard shortcut to open the settings app,
  • Click on Apps then Apps & Features,
  • Scroll to find the Netflix App,
  • Select the Netflix app, and click on the Advanced options,
  • Now click on uninstall option and click yes if ask for confirmation,
  • Restart Windows to completely remove the app from your PC,
  • Again open Microsoft app store, search for and install the Netflix app.

Download Netflix app

Flush or Change DNS Settings

If the above solutions didn’t fix the problem, then there is something wrong with your computer settings that causing Netflix app to crash or stop working. Let’s check with Switching to Google DNS address.

  • Press Windows + R, type ncpa.cpl and ok,
  • This will open the network connection window,
  • Right click on the active network adapter, select properties,
  • Double click on Internet Protocol Version 4 (TCP/IPv4).
  • Now, Change Prefered DNS and alternate DNS
  • These are Google DNS addresses,
  • Now tick mark on Validate Settings upon exit
  • Click ok to make save changes.

Configure DNS address manually

  • Now to Flush your DNS cache follow steps below:
  • Open the command prompt as administrator,
  • Type command ipconfig /flushdns and press enter key,
  • Close the command prompt and restart windows,
  • Now again open the Netflix app and check its working properly.

flush DNS command

Updating Graphics Drivers

Updating the graphics driver is probably a good solution to fix Netflix app crashes or stuck on black screen.

  • Open Device Manager, using devmgmt.msc on run window,
  • Expend display drivers, right click and select uninstall current graphics driver,
  • Click yes if ask for confirmation, and restart windows,
  • Now again open device manager, windows probably install the default driver there,
  • If not, right-click on any empty space and select “Scan for hardware changes”.

Now there are two options. Either you can search online for the latest driver available for your hardware from the manufacturer’s website such as NVIDIA etc. (and install manually) or you can let Windows install the latest version itself (search for updates automatically).

We will take a look at installing manually.

  • Visit Graphics driver manufacturer website and download latest driver software,
  • Now on Device manager Right-click on your hardware and select “Update driver”.
  • Select the first option “Search automatically for updated driver software”.
  • Choose the second option if you are updating manually and select “Browse for driver” and navigate to the location where you downloaded.
  • Let this install and restart windows to apply changes,
  • Check if the Netflix app working properly.

Install the latest version of Silverlight

Also, some users suggest updating Silverlight to the latest version help them to fix Netflix error code U7363-1261-8004B82E. Normally, Microsoft Silverlight should automatically get updated to the latest version via WU (Windows Update). However, since the update is not considered important, Windows might prioritize other updates first. Manually download & install the latest Microsoft Silverlight version from (here). Restart windows and check this helps.

Did these solutions help to fix NETFLIX App Not Working on Windows 10? Let us know on comments below, Also read

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